{"id":120,"date":"2025-03-18T04:32:29","date_gmt":"2025-03-18T04:32:29","guid":{"rendered":"https:\/\/nbcsp.gpex.com.au\/terms-privacy\/"},"modified":"2025-07-17T05:54:34","modified_gmt":"2025-07-17T05:54:34","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/gpex.com.au\/nbcsp-education\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"120\" class=\"elementor elementor-120\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c23f36e e-flex e-con-boxed e-con e-parent\" data-id=\"c23f36e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf15e2c elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"cf15e2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17ce1330 e-flex e-con-boxed e-con e-parent\" data-id=\"17ce1330\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53af1105 elementor-widget elementor-widget-text-editor\" data-id=\"53af1105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>1. About GPEx<\/b><\/p><p><span style=\"font-weight: 400;\">GPEx Limited<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">(ACN 608 491 621) (<\/span><b>GPEx, we, us, our<\/b><span style=\"font-weight: 400;\">) is a company limited by guarantee that carries on a business to advance the education and training of primary health care professionals for the benefit of the community, including under our various brand names. This Privacy Policy applies to all our Australian operations.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95e54c1 elementor-widget elementor-widget-text-editor\" data-id=\"95e54c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>2. About this Privacy Policy<\/b><\/p><p><span style=\"font-weight: 400;\">This Privacy Policy describes how we manage personal information in accordance with our obligations under the Privacy Act 1988 (Cth) (<\/span><b>Privacy Act<\/b><span style=\"font-weight: 400;\">) which includes the Australian Privacy Principles (<\/span><b>APPs<\/b><span style=\"font-weight: 400;\">). This Privacy Policy is intended to provide a general overview of how we manage personal information. Other policies may apply instead of, or in addition to, this Privacy Policy in certain circumstances. Please note that in some circumstances, there are exemptions or exceptions that may apply, including in relation to the handling of employment related personal information about our employees. Nothing in this Privacy Policy is intended to limit the operation of such exemptions or exceptions or to otherwise restrict us from handling personal information in a manner that would otherwise be permissible by law. By using our websites: gpex.com.au and gpex.com.au\/nbcsp-education (collectively, our\u00a0<\/span><b>Websites<\/b><span style=\"font-weight: 400;\">), and\/or providing personal information to us, you consent to us handling personal information in accordance with this Privacy Policy.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d470db elementor-widget elementor-widget-text-editor\" data-id=\"5d470db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>3. What this Privacy Policy covers<\/b><\/p><p><span style=\"font-weight: 400;\">This Privacy Policy describes:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the kinds of personal information that we collect and hold;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">how and why we collect and hold personal information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the purposes for which we collect, hold, use, and disclose personal information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">when and with whom we share personal information;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">how you can access and amend personal information; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">how you can complain about our handling of personal information.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-126ed6f elementor-widget elementor-widget-text-editor\" data-id=\"126ed6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>4. What personal information is and what personal information we collect<\/b><\/p><p><span style=\"font-weight: 400;\">In this Privacy Policy, personal information is information or an opinion that identifies an individual, or an individual who is identifiable (whether or not the information is true or not and whether it is recorded in a material form or not). In connection with our services, we collect and hold a range of personal information.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> In most cases, this will include:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your name,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your residential and\/or work addresses;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your personal and\/or work telephone numbers;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your personal and\/or work email addresses;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your occupation;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in respect of the programs, we deliver, your program progression and assessment outcomes.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">This is not an exhaustive list.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> From time to time, we may need or request additional information about you.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> In some cases, we may also seek your consent to collect certain sensitive information, such as information about your health or whether you are a member of any professional association. Where our websites contain links to third party websites, we accept no responsibility for the privacy practices of those linked websites. Refer to our\u00a0<\/span><a href=\"https:\/\/gpex.com.au\/nbcsp-education\/terms-of-use\/\"><span style=\"font-weight: 400;\">Terms of Use<\/span><\/a><span style=\"font-weight: 400;\">\u00a0for more information on third party links.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1be16a3 elementor-widget elementor-widget-text-editor\" data-id=\"1be16a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>5. Information you give to us<\/b><\/p><p><span style=\"font-weight: 400;\">We may collect personal information directly from you:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">through email;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">during face-to-face interactions and discussions;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">over the telephone;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">when you enquire about, or register for, any part, of the Education Package; or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">during the delivery of any workshop.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">You have no obligation to provide any information to us.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> However, failing to do so may impact on our ability to deliver our Education Package to you and it may limit our ability to otherwise interact with you. If you provide us with personal information about other individuals (for example, an emergency contact\u2019s details), we rely on you to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">do so only with their consent;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">tell them that you are providing personal information about them to us and that we will treat this information in accordance with this Privacy Policy; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">tell them how to find and obtain the most recent version of this Privacy Policy.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d10b36d elementor-widget elementor-widget-text-editor\" data-id=\"d10b36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>6. Information we collect from other sources<\/b><\/p><p><span style=\"font-weight: 400;\">We may also collect personal information about you:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">from third parties where it is unreasonable or impracticable to collect personal information directly from you; or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">from publicly available sources of information.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If we collect your personal information from someone other than you, we will take reasonable steps to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">make you aware that we will collect, or have collected, personal information from another source; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">inform you about what we will do with this personal information.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b977a37 elementor-widget elementor-widget-text-editor\" data-id=\"b977a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>7. How we use personal information<\/b><\/p><p><span style=\"font-weight: 400;\">Our business is to provide you with education and training services, as well as related services and products.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> In order to do that effectively, we use personal information for a range of different purposes, including:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to verify your identity;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to allow you to access and use our online systems (including our websites);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to communicate with you;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to provide you with the information, products, and\/or services that you request from us;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to assist with the delivery of our Education Package;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to administer and promote our Education Package;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to personalise your experience on our Websites;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to provide support and updates;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to monitor and assess your performance and training needs;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to assess whether our programs are meeting your needs;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to perform research and analysis (including whether our programs meet the needs of our students broadly);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for the quality improvement of our existing Education Package and new products (including programs) and services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for our internal business purposes; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">subject to your consent, other purposes which we will notify you of from time to time.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We do not sell your personal or professional information to third parties.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769a252 elementor-widget elementor-widget-text-editor\" data-id=\"769a252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>8. Organisations we disclose to<\/b><\/p><p><span style=\"font-weight: 400;\">Sometimes, we disclose your information to our related entities or individuals or organisations outside of GPEx.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> Common situations in which we disclose personal information include:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">disclosing personal information to service providers who provide services to us or on our behalf in connection with our training solutions;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">disclosing your personal information to the Department of Health, Disability and Aging and professional colleges (such as the Royal Australian College of General Practitioners and Rural and the Australian College of Rural and Remote Medicine), in connection with your professional training and accreditation;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">disclosing personal information with other organisations as directed by you (for example, in connection with employment applications);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">disclosing personal information to our contractors and other service providers (for example, in connection with external clinical teaching visits, to data management contractors, and to marketing and promotional contractors);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">where we are legally authorised or required to do so (including disclosing information to courts, tribunals, dispute resolution bodies, or law enforcement and national security agencies); or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">if we believe the disclosure is necessary to lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54fc514 elementor-widget elementor-widget-text-editor\" data-id=\"54fc514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>9. Do we send personal information overseas?<\/b><\/p><p><span style=\"font-weight: 400;\">In some cases, we may disclose personal information overseas, such as to our providers of cloud services and website hosting services.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> These organisations may be based, or have servers, outside Australia.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> We will only disclose your personal information in compliance with the <\/span><i><span style=\"font-weight: 400;\">Privacy Act<\/span><\/i><span style=\"font-weight: 400;\"> and the APPs,<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">and we will take reasonable steps to ensure that those organisations protect the personal information they receive from us.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e42aebd elementor-widget elementor-widget-text-editor\" data-id=\"e42aebd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>10. Can you request to deal with us without identifying yourself?<\/b><\/p><p><span style=\"font-weight: 400;\">In most cases, we need to know who you are in order to process and\/or manage your application, enquiry, training, or request. You can request to deal with us anonymously or by using a pseudonym in relation to certain matters; for example, when making a complaint, unless we need to know your identity in order to investigate the complaint (such as in relation to a particular service provided by a training service provider). If it is practicable to deal with us anonymously or under a pseudonym, we will take reasonable steps to ensure that the information that you provide to us anonymously or under a pseudonym is not able to be linked with other information that we may hold about you.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> If you wish to deal with us anonymously or under a pseudonym, please contact our Privacy Officer using the contact details below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdf2d5 elementor-widget elementor-widget-text-editor\" data-id=\"0bdf2d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>11. How to access your personal information<\/b><\/p><p><span style=\"font-weight: 400;\">We will provide you with access to personal information about you which is held by us, subject to the exceptions in the <\/span><i><span style=\"font-weight: 400;\">Privacy Act<\/span><\/i><span style=\"font-weight: 400;\"> (for example, we may refuse to give you access to your personal information if giving access would have an unreasonable impact on the privacy of other people, or if your request for access is frivolous or vexatious). Before giving you access to any information, we will require you to verify your identity in a manner that is reasonable in the circumstances and also to specify the personal information you wish to access. If we refuse to give you access to personal information, we will provide you with reasons for our refusal.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> For example, if we are not satisfied as to the identity of the requester. You will not be charged for lodging a request to access personal information. Requests for access to personal information should, in the first instance, be directed to our nbcsp@gpex.com.au<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">or by calling 1300 473 972 who will refer the request to an appropriate person within our organisation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a116ff elementor-widget elementor-widget-text-editor\" data-id=\"4a116ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>12. How to update your personal information<\/b><\/p><p><span style=\"font-weight: 400;\">We will take reasonable steps to ensure that personal information about you which is held by us is accurate, up to date, complete and relevant. We encourage you to contact us as soon as possible in order to update any personal information we hold about you. If we update or amend personal information about you that we previously disclosed to another entity, and you request that we notify that entity, we will take reasonable steps to give that notification. If we refuse to update personal information, we will provide you with the reasons for our refusal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6c1548 elementor-widget elementor-widget-text-editor\" data-id=\"e6c1548\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>13. How we keep your personal information secure<\/b><\/p><p><span style=\"font-weight: 400;\">We use several physical and electronic security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> For example, we restrict physical access to our offices, and we use a combination of security containers, firewalls, secure databases, computer user identifiers and passwords to protect personal information held by us. Emails you send to us are screened by our email security systems and may be viewed by our authorised information technology personnel and service providers for security purposes. All personal information collected and stored by us is held for a specified period of time, prior to eventual destruction.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">Time requirements for retention of personal information are at times statutory in nature or, required under contract, or necessary for procedural fairness as determined by us.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> We maintain an active Retention and Destruction schedule setting out retention times for personal and other information.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">We regularly consider and review information collected to ensure that we do not collect excessive or irrelevant personal information. Subject to applicable laws and our internal policies, we take reasonable steps to destroy or de-identify personal information about you when we no longer need it.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3a9ac elementor-widget elementor-widget-text-editor\" data-id=\"ae3a9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>14. How you can make a privacy complaint and escalation<\/b><\/p><p><span style=\"font-weight: 400;\">If you have a concern or complaint about how GPEx has managed your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly and fairly.<\/span><\/p><p><span style=\"font-weight: 400;\">You can contact us at:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><a href=\"mailto:nbcsp@gpex.com.au\"><span style=\"font-weight: 400;\">nbcsp@gpex.com.au<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mail<\/b><span style=\"font-weight: 400;\">: 160 Greenhill Road, Parkside SA 5063<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We will acknowledge your complaint within 2 business days and aim to provide a written response within 30 days.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Website<\/b><span style=\"font-weight: 400;\">:\u00a0https:\/\/www.oaic.gov.au<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Phone<\/b><span style=\"font-weight: 400;\">: 1300 363 992<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email<\/b><span style=\"font-weight: 400;\">:\u00a0<\/span><a href=\"mailto:enquiries@oaic.gov.au\"><span style=\"font-weight: 400;\">enquiries@oaic.gov.au<\/span><\/a><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mail<\/b><span>: GPO Box 5218, Sydney NSW 2001<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52723ac elementor-widget elementor-widget-text-editor\" data-id=\"52723ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>15. Further information<\/b><\/p><p><span style=\"font-weight: 400;\">To find out more about how we manage personal information, please contact us using the following details: Our Privacy Officer:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telephone:<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">1300 473 972<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email:<\/span><span style=\"font-weight: 400;\">\u202f<\/span><a href=\"mailto:admin@gpex.com.au\"><span style=\"font-weight: 400;\">nbcsp@gpex.com.au<\/span><\/a><\/li><\/ul><p><span style=\"font-weight: 400;\">For more information on the Privacy Act and the APPs, you may:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">visit the website of the Office of the Australian Information Commissioner (<\/span><a href=\"http:\/\/www.oaic.gov.au\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">www.oaic.gov.au<\/span><\/a><span style=\"font-weight: 400;\">); and\/or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact the Privacy Hotline 1300 363 992 (local call charges apply).<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We will, from time to time, review and update this Privacy Policy.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\"> We reserve the right to amend this Privacy Policy at any time and any amendments will be notified by posting the updated version on our websites. All personal information about you which is held by us will be governed by our most recent Privacy Policy.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">If you are unsure about whether you are reading the most current version of our Privacy Policy, please contact our Privacy Officer.<\/span><span style=\"font-weight: 400;\">\u202f<\/span><span style=\"font-weight: 400;\">We can provide a copy of the most current version of our Privacy Policy on request.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bc436 elementor-widget elementor-widget-text-editor\" data-id=\"62bc436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Last updated:<\/b><span style=\"font-weight: 400;\">\u00a0June 2025<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy policy 1. About GPEx GPEx Limited\u202f(ACN 608 491 621) (GPEx, we, us, our) is a company limited by guarantee that carries on a business to advance the education and training of primary health care professionals for the benefit of the community, including under our various brand names. This Privacy Policy applies to all our [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":123,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-120","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/pages\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":45,"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/pages\/120\/revisions"}],"predecessor-version":[{"id":5762,"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/pages\/120\/revisions\/5762"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/media\/123"}],"wp:attachment":[{"href":"https:\/\/gpex.com.au\/nbcsp-education\/wp-json\/wp\/v2\/media?parent=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}